CSI stands ready to respond to your questions and requests for service. If you are an existing customer, please contact the Account Manager assigned to your project or call our main office at 855-274-4468 (855-CSI-4-Gov).
CSI views each customer’s business continuity as a priority, responding to calls for customer service the same business day. Clients can reach their CSI Account Manager by phone or email to report problems or request system changes. InfoShare™’s integrated system design uses the most advanced software technology and is supported by an experienced engineering staff dedicated to each project. This simplifies problem resolution and many issues are resolved the same business day.
Upon installation of InfoShare™, CSI provides maintenance services for each customer under an annual maintenance agreement. This agreement outlines all services and includes telephone hot-line support during normal days and hours of operation, consultations with the customer’s systems administrator on the operation and utilization of the software and error correction services. Our product warranty provides for maintenance releases that are intended to solve minor problems, typically "bugs" or security issues.
CSI also provides its users the option to utilize its user-friendly change management software to monitor requested system changes and enhancements. This software is customized for each client to track system updates and their status as they migrate across development and testing environments to approval and into production. CSI Account Managers meet regularly with their customers to keep channels of communication open and to stay aware of customer needs.